Driving the Highest Customer Engagement Rates for Mobile Operators
A new digital communications channel to deliver rich, dynamic messages directly to mobile subscribers.
Digicel CVM Social Apps Free
28
Countries
200M
Devices
18%
Average CTR
Gather Voice of the Customer
Mobile-first designed surveys resulting in increased response rates and more balanced feedback. Gather feedback at the end of a Customer Care call by presenting a survey when the call is terminated.
Reduce Customer Care Costs
Reduce operational costs for customer care by driving use of digital self-care channels. Display alternative self-care options to customers before a call to customer care.
Reduce Marketing Spend
Increases brand awareness and promote products and services. Drive app installs by only targeting customers without the app.
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Increase Conversions
Drive revenue by delivering high impact monetisation campaigns to users. Detect when and where customers are roaming and present the best roaming add-on.