Driving the Highest Customer Engagement Rates for Mobile Operators
A new digital communications channel to deliver rich, dynamic messages directly to mobile subscribers.
Digicel CVM Social Apps Free
28
Countries
200M
Devices
18%
Average CTR
Gather Voice of the Customer
Mobile-first designed surveys resulting in increased response rates and more balanced feedback. Gather feedback at the end of a Customer Care call by presenting a survey when the call is terminated.
_edited.jpg)
Reduce Customer Care Costs
Reduce operational costs for customer care by driving use of digital self-care channels. Display alternative self-care options to customers before a call to customer care.
Reduce Marketing Spend
Increases brand awareness and promote products and services. Drive app installs by only targeting customers without the app.
.png)
.png)
Increase Conversions
Drive revenue by delivering high impact monetisation campaigns to users. Detect when and where customers are roaming and present the best roaming add-on.