Chief Customer Service & Experience Officer of Celcom Axiata Berhad
"Beyond improving customer experience, we are able to create additional business with our customers by providing more contextual and relevant offers and interactions via the mAdme platform."
Dr. Rainer Deutschmann
Group Chief Operating Officer, Dialog Axiata PLC
“Dialog is at the forefront of offering new digital services to mobile subscribers and meeting the high expectations set by those subscribers. We’re delighted to have mAdme as a key partner with us on this journey."
Gather Voice of the Customer
Mobile-first designed surveys resulting in increased response rates and more balanced feedback. Gather feedback at the end of a Customer Care call by presenting a survey when the call is terminated.
Reduce Customer Care Costs
Reduce operational costs for customer care by driving use of digital self-care channels. Display alternative self-care options to customers before a call to customer care.